It’s important for us to be clear and transparent about the information we will collect from you. When you use/visit our Service or App you are asked to provide your name, address, zip code, telephone number, email address, order details and payment information such as credit or debit card information.
We also collect technical information about your computer (including your IP address), the type of operating system and browser you use, and your computer’s location, as well as technical information about your use of our Site through a mobile device including carrier, location and performance data. We also collect information about your usage of the Site such as what pages you visit and what links you click on, or when you contact us including via chat, email or phone. If you contact us by phone, your call may be recorded for quality and training purposes and we may make notes about your call for future reference.
We may also process and save health information about you when you voluntarily consent, including health-related food allergies.
We will use the information we collect from you for the following reasons: (i) to complete an order/sale/transaction and collect payment from you; (ii) to provide you with the delivery service you have requested; (iii) to enable us to provide you with access to certain/relevant parts of our Site; (iv) to enable our customer service team to help you with order issues or inquiries; (v) to tailor content that we display to you; (vi) to contact you for feedback or to notify you of updates about our Service or Site; (vii) to analyze your activity on our Site to help us prevent fraud; (viii) for marketing or advertising; and (ix) for customer relationship management.
We conduct automated fraud checks on all customers, payment methods and orders. If our methods to conduct fraud checks detect fraudulent activity of any kind, you may be blocked from placing an order and using our Service/Site. The reason we perform fraud checks is to ensure that our restaurant partners and Mealeo are both paid for their services, and that cardholders are protected from fraudulent transactions on their cards via our Site.
We maintain electronic and procedural safeguards to protect and guard the information we collect about you, and we will not retain your information for any longer than we feel is necessary.
We do not rent or sell any personal information we collect from you. We share your information with the following third party services providers: (i) Merchant processors, payment providers and fraud detection providers to process transactions and fraud checks; (ii) our Delivery Partners so they can deliver your order to you; (iii) our Restaurant Partners that you’ve ordered from so they can prepare and fulfill your order accurately; (iv) Technical service providers for the purpose of storing and analyzing data; (v) Customer Service representatives who may help provide support or assistance to you while using our Service; (vi) Marketing partners to ensure that the advertising that is displayed to you is more relevant to you.